Terms & Conditions
PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Exponet USA | www.exponetusa.com. The collective work includes works that are licensed to Exponet USA | www.exponetusa.com. Copyright Exponet USA | www.exponetusa.com - ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Exponet USA | www.exponetusa.com or purchasing Exponet USA | www.exponetusa.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Exponet USA | www.exponetusa.com or to purchase Exponet USA | www.exponetusa.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Exponet USA | www.exponetusa.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Exponet USA | www.exponetusa.com used in the site are trademarks or registered trademarks of Exponet USA | www.exponetusa.com
The Alpha, Bravo and Charlie popup frames, ReadyPop pop-up and EZ Tube frames, Supreme and SilverStep Retractable Banner stands, and Portable Roll Up stands carry a limited life time warranty against manufacture defect. All graphics carry a 1 year limited warranty. All other products carry a 1 year limited warranty. However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.
Graphic orders will be scheduled to ship by the Graphics Department and the order will be processed as ordered unless you notify us to any changes prior to ship date scheduled. Graphics must be pre-approved in writing via email before printing can take place. Please only approve of your graphic art when you are ready to commit to its printing, as this approval is final, and not reversible. Any specific PMS colors to be matched MUST be called out in an email when placing graphic print orders. Any graphic approval must be received by 3 PM EST for that business day to count or else approval date will be following business day.
Limitation of Liability
Exponet USA | www.exponetusa.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Exponet USA | www.exponetusa.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
When placing an order with Exponet USA the customer agrees to the terms or our limited liability, and return and refund policies. Exponet USA's limit of liability is the purchase price of the stand or banner purchased. The customer agrees to hold Exponet USA harmless for any other costs other than those associated with the direct purchase price of the stand or banner purchased. Exponet USA does not refund shipping charges, if there are any. Customers are responsible for all shipping charges of products.
Shipping & Delivery - Exponet USA is not responsible for products damaged in shipping, mis- or redirected products, or any other circumstances out of Exponet USA's control. This includes any issues arising on the shipper's part - bad weather, for instance. Once the product is handed off to the shipping company (i.e. UPS, FedEx, DHL), it is in their hands and no longer the responsibility of Exponet USA's.
Display products may be either refunded or repaired at Exponet USA's discretion, if it is within the return policy time frame.
In the event that a Exponet USA | www.exponetusa.com product is mistakenly listed at an incorrect price, Exponet USA | www.exponetusa.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Exponet USA | www.exponetusa.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Exponet USA | www.exponetusa.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Exponet USA | www.exponetusa.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Exponet USA | www.exponetusa.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Exponet USA | www.exponetusa.com.
Your use of this site shall be governed in all respects by the laws of the state of Maryland, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Exponet USA | www.exponetusa.com products) shall be in the state or federal courts located in Washington County, Maryland. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Exponet USA | www.exponetusa.com products) must be commenced within one (1) year after the claim or cause of action arises. Exponet USA | www.exponetusa.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Exponet USA | www.exponetusa.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Free Ground Shipping
The free ground shipping feature applies only to orders placed online. Free ground shipping is applicable to shipping within the 48 contingent United States only. This does not include Alaska and Hawaii. *Products exempt from the free ground shipping offer include any truss display system, any 20x20' island exhibit package, any custom-built display as well as any rental display package.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Exponet USA | www.exponetusa.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Exponet USA | www.exponetusa.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Exponet USA | www.exponetusa.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Exponet USA | www.exponetusa.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Exponet USA | www.exponetusa.com in its sole discretion.
You agree to indemnify, defend, and hold harmless Exponet USA | www.exponetusa.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Exponet USA | www.exponetusa.com may link to sites operated by third parties. However, even if the third party is affiliated with Exponet USA | www.exponetusa.com, Exponet USA | www.exponetusa.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Exponet USA | www.exponetusa.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Exponet USA | www.exponetusa.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
RETURNS & REFUND POLICY
If you are not satisfied with your purchase of a product, please call 800-831-7108 for a Return Material Authorization (RMA) request within 3 calendar business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. Printed graphics are non-refundable due to its custom nature. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box restocking fee will be assessed on any opened hardware or accessory.
However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Service, please notify Company’s copyright agent, as set forth in the Digital Millennium Copyright Act of 1998 (“DMCA”). For your complaint to be valid under the DMCA, you must provide the following information in writing:
- An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
- Identification of the copyrighted work that you claim has been infringed;
- Identification of the material that is claimed to be infringing and where it is located on the Service;
- Information reasonably sufficient to permit Company to contact you, such as your address, telephone number, and, e-mail address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.
The above information must be submitted to the following DMCA Agent:
Exponet USA / Venue Media LLC
22 N. Mulberry St. Suite #011
Hagerstown, MD 21740
Attn: DMCA Agent
UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.
Please note that this procedure is exclusively for notifying Company and its affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with Company’s rights and obligations under the DMCA, including 17 U.S.C. §512(c), but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable laws.
In accordance with the DMCA and other applicable law, Company has adopted a policy of terminating, in appropriate circumstances and at Company’s sole discretion, members who are deemed to be repeat infringers. Company may also at its sole discretion limit access to the Service and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.